Our reports are personally customized to address your unique needs and business concerns. We help plan and design a tailor made service evaluation and theft prevention examination that specifically pertains to your needs and concerns at a very competitive and affordable rate. Eye Spy Spotter Service, in many cases, can also suggest areas where extra revenue could be developed, in addition to spotting areas where money can be saved.
Eye Spy Evaluations allow you to measure the quality of your customer service by offering you a powerful tool with which to evaluate employee performance and detect possible theft issues. The results will provide your management team with the information they require to improve employee training, trouble shoot problem areas and positively reinforce the real performers throughout your organization.

All Eye Spy evaluations are 2 hours minimum and include a mystery shop of your restaurant staff for an hour, as well as, a bar theft detection for an hour spot all inclusive in one evaluation. The evaluation also includes summaries on the overall facility, host staff (including a recorded phone call that is sent to you as an .mp3 audio file), busser or bar back staff, security services, management, as well as, food and beverage quality.

FACT: For every customer who complains to you, there are 26 customers who do not complain. Of this number, the majority, 75%, will express their dissatisfaction by never visiting you again.
Monitoring and Control: When customers do complain, they typically focus more on how they felt than on specific instances. Our mystery shopping programs are designed to capture every aspect of the shop in detail.