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An Eye Spy spotter will evaluate your entire establishment. A typical bar/restaurant evaluation report may include details of: |
- Bar/Restaurant service evaluation & loss prevention
- Competition Surveys
- Hotel Evaluations
- Recorded Telephone Mystery Shopping
- Restaurant & Bar Consulting
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| Bar/Restaurant service evaluation & loss |
- Telephone reservations
- Hostess reception
- Ambiance and cleanliness
- Bartender service
- Suggestive selling
- Theft issues
- Presentation
- Server timeliness
- Employee attitudes
- Attentiveness
- Food and beverage quality
- Overall operation
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Competition Surveys
Competitive surveys rate and rank your staff, product, service, location and atmosphere against your closest competitors. To preserve the integrity of the comparisons and to avoid possible bias, the Mystery Shopper is not told who the client is. Many clients are surprised that their assumptions about their competitors are totally incorrect. |
Hotel Evaluations
Eye Spy Spotter Services can conduct a full scale survey of nearly every department of a resort or hotel. These evaluations give you a detailed report of your entire operation from a top to bottom from a layman point of view. |
| * Certain departments can also be shopped separately. |
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Reservations
Valet Service
Doorman/Bellman
Front Desk
PBX
Concierge
Room Review Housekeeping Engineering |
Security
Property Tour
Public Facilities (Pool, Health Club, etc.)
Sales & Catering (separate evaluation)
Restaurants/Lounges
Room Service |
Recorded Telephone Mystery Shopping
Every phone call your company receives is a prospective guest. Is the person answering the phone experienced and knowledgeable about your establishment? Are they qualified enough to be answering the phone correctly and maximizing opportunities for your store?
Eye Spy gathers this pertinent information by posing as a potential customer and calling your establishment. Each made is digitally recorded as an .mp3 file, and accompanied by a detailed written report report, containing the findings of the evaluator backed up by the audio file. |
Restaurant & Bar Consulting
The management of Eye Spy Spotter Services has multiple years of bar, restaurant, and resort experience and training. We can assist in the process development of systems in your facility to help facilitate a smoother operation that is more efficient and profitable. |
Liquor Liability Assessments
Hospitality Checkpoint helps train industry employees about better processes of responsible liquor service and educate them so they will make more conscious and responsible decisions when serving alcohol beverages. |
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Our Company Vision
Our Goal is to provide meaningful
service-staff evaluations to the hospitality industry by assessing restaurants, bars,
casinos, golf courses and hotel/resort establishments by providing useful
knowledge filled reports to better improve
the establishments service process
development, as well as, assisting to detect
and possibly prevent employee theft,
shrinkage, and integrity issues.
Our Team of shoppers and spotters are seasoned hospitality personnel and all possess a bartending background that is further enhanced by our extensive company theft detection spotter education and training program. Our operatives act as a lay customer when shopping an establishment, gathering the necessary important objective information of a facility's operations, but moreover will also note concerns from their subjective knowledgeable hospitality backgrounds. The pedigree of our agents, and their parallel quality of reporting is what certainly separates our company from any competitors and makes our shops extremely detailed and second to none in value. This is an information based commodity and if the quality or reporting is marred, the final products value is greatly diminished
Contact us today for a free consulation.
Telephone : 1-480-777-7056
Toll Free : 1-800-880-0811
Email : info@eyespyspotter.com
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